Hosted Call Centre Solution
Hosted Call Center Services
Connect with customers effortlessly via Inbound/outbound calling, IVR, scripting, WhatsApp, and more.
- Quick Setup
- Exhaustive Analytics
- Cost Effective
- Quick Setup
Boost Customer Support with our Hosted Call Center Services
Our hosted contact center solution is designed to solve these challenges by offering scalable, efficient, and AI-powered customer support tools. Hosted call center solutions provide businesses with cloud-based systems for managing customer interactions without the need for on-premise hardware.
These services include call center services, which enable agents to handle voice, email, chat, and social media communications remotely. Hosted contact center services offer comprehensive solutions with features such as call routing, analytics, and CRM integrations.
With flexible scalability, they are ideal for businesses seeking cost-effective solutions for customer support. Call center services, available through the cloud, improve operational efficiency and ensure seamless communication, allowing businesses to provide enhanced customer experiences across multiple channels.
Improve Customer Experience & Reduce Support Workload Today!
01.
Reduce inbound calls by 40% with automation, allowing customers to resolve issues quickly through self-service, freeing up agents for complex queries.
02.
We support speeds up response times, ensuring customers get accurate solutions instantly—leading to higher satisfaction and a seamless service experience.
03.
Empower agents with automation tools that streamline workflows, minimize repetitive tasks, and improve productivity—resulting in reduced operational costs and enhanced service quality.
04.
Let AI handle routine inquiries while your team focuses on strategic growth, customer relationships, and business expansion without being overwhelmed by support demands.
Challenges Faced by ISPs & Businesses in Customer Support
High Call Volume & Long Wait Times
Customers get frustrated waiting in long queues for simple queries.
Repetitive Customer Queries
Agents waste valuable time answering the same questions over and over again.
Poor Call Routing
Customers experience delays due to multiple call transfers and lack of issue ownership.
Lack of Technical Expertise
Agents struggle with complex troubleshooting, leading to higher escalations and unresolved
issues.
Costly 24/7 Support Operations
Maintaining an in-house team round the clock leads to huge operational costs.
Revenue Growth Stagnation
Growing businesses find it hard to expand support teams without increasing costs exponentially.
Our cloud-based call center enables ISPs and businesses to offer seamless, fast, and efficient customer support while reducing operational costs.
Key Features & Benefits
AI-Powered IVR & Smart Call Routing
Omnichannel Support (Call, Chat, Email, WhatsApp, Social Media)
L1, L2, L3 Tiered Support System for ISPs & IT Services
Complete End to End Ticket management
Sales Support Functions & Process Optimization
Dedicated NOC Manager for ISPs
Call Recording, Monitoring & Compliance
24/7 Support with Scalable Cloud Infrastructure
Why Choose Our Call Centre Automation Solutions?
99.99% Uptime
Reliable cloud infrastructure ensures zero downtime for NOC.
Dedicated NOC Manager
Ensures proactive network issue resolution for ISPs.
ISP-Specific Support Services
Tailored solutions for network monitoring, troubleshooting &
customer engagement.
Uniform Customer Experience
Seamless interactions across multiple channels.
Data Security & Compliance
End-to-end encryption with full regulatory compliance.
KPI/KRA based Reporting
Every Reports based on actual performance of every Team members and your overall business growth.
Industries We Serve
Internet Service Providers
Improve network uptime and enhance customer satisfaction.
E-commerce & Retail
Handle order tracking & support inquiries efficiently.
Banking & Financial Services
Secure communication for financial transactions.
Healthcare & Appointment Scheduling
Manage patient inquiries seamlessly.
Sales & Telemarketing
Automate outbound call campaigns and boost conversion rates.
Customer Support Centers
Provide 24/7 assistance with minimal costs.
